Cisco Packet Tracer topology showing multi-site call center network with color-coded VLANs across 4 floors and interconnecting routers

Multi-Floor Call Center Network Design

December 2024Team of 2, led by me

Designed and simulated a segmented enterprise network for a 4-floor call center — 3 operational VLANs per floor (Verifiers, CSR floors) plus 4 admin VLANs (IT, HR, QA, Finance). Configured DHCP scoped per VLAN, ACLs enforcing inter-VLAN access restriction, RIP for inter-floor routing, and centralized TFTP config backup across floors. Documents challenges (inter-VLAN security, congestion, config consistency) and future enhancements (redundancy, IDS, wireless). Built for Computer Communication Networks coursework at Bahria University.

Built with

  • Cisco Packet Tracer
  • VLANs
  • DHCP
  • ACLs
  • RIP routing
  • TFTP
All work